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This page sets out the legal framework that governs your use of bk998 — covering account access, transactions through Rocket, Upay and Bank Transfer, and your rights as a registered account holder. Access to bk998 depends on your local law and eligible region; please review the relevant sections before opening or continuing your account.
Our legal terms exist to define a clear relationship between bk998 and the people who hold accounts with us. These terms are not a formality — they shape how your account is opened, how transactions are recorded, and how any dispute or question is handled. Whether you fund your account via Rocket, Upay or Bank Transfer, the same policy framework covers the transaction record on our side. We do not operate under a single universal access rule; eligibility is determined by your local law and the region from which you are accessing the service. If the terms conflict with local regulations applicable to you, those local rules take precedence. We update these terms when our service or the regulatory environment changes — the version published on this page is current at the time you read it. We recommend you review this page any time you notice a change notice in your account area. For questions about how a specific clause applies to your account, you can reach our support team through the routes listed further down this page. We do not provide individual legal advice, but we will explain how our policy applies to your account situation.
Our policy covers specific areas of your relationship with bk998. Understanding what is included — and what sits outside it — helps you know where to look when a question comes up. Four distinct areas are defined below, each with its own treatment under these terms.
This policy applies fully to your account registration, login credentials, session data and any access restrictions we place. If access is restricted based on your region or local law, the terms governing that restriction are described here and enforced through your account settings.
Payments processed through Rocket, Upay or Bank Transfer are covered by this policy in terms of record-keeping and dispute handling on our side. The terms of the payment network itself — including processing steps and wallet conditions — are governed by that provider's own policy, not ours.
Game content, promotional material and informational pages published on bk998 fall within this policy for purposes of accuracy and update obligations. We maintain these pages and correct material errors when notified. Content accuracy questions can be raised through our support routes.
Where bk998 links to or integrates third-party services — including game studios or external payment processors — those providers operate under their own separate terms. Our policy does not extend liability to those providers; your interaction with a third-party service is governed by that provider's published terms.
Holding an account with bk998 gives you a defined set of actions under this policy. You can request to review the records we hold on your account, ask us to correct inaccurate details, raise a question about how a specific clause applies to you, or request that support contacts you about a policy matter. These are not automatic actions — each one has a process that starts from your signed-in account area or through our published contact routes. If you want to update personal details registered at account opening, the correction request goes through the account settings page first; where our team needs to verify a change, they will follow the verification steps shown there. We do not apply a blanket removal of account data on demand without following the relevant process, but we will always explain what the process requires. Your account transaction history — including records of Rocket, Upay or Bank Transfer activity — is accessible from your signed-in wallet area for the retention period described in this policy.
Open the transaction history section in your signed-in account to see a record of deposits, withdrawals and activity. If a record looks incorrect, note the transaction reference before contacting support.
Account name, contact number and registered payment method details can be reviewed in the account settings page. Corrections that require verification will follow the steps shown there — support can clarify which fields need verification.
If a specific clause is unclear or you want to understand how it applies to your account, contact our support team through the live chat or email route. We will explain the clause in plain terms and tell you which part of the policy governs your situation.
For policy matters that need a follow-up from our side, submit a request through the support form in your account. Include your account reference and the specific policy section you are asking about to speed up the response.
We publish three contact routes for policy and account questions. Each route is visible from your signed-in account area. Use the one that fits the urgency of your question — routine policy clarifications work well through email, while account-blocking issues are better handled through live chat where a faster response is more likely.
Open the chat icon from any page in your signed-in account. Live chat is the direct route for account access questions, transaction disputes and policy clarifications that need a real-time response. Availability is shown in the chat window when you open it.
Send your policy question to the email address shown on the Contact page of bk998. Include your account reference number and the relevant section of the policy you are asking about. Email is suited to detailed questions or formal requests about your account records.
The account support form, accessible from the Help section in your signed-in account, lets you submit a written request with supporting information attached. Use this route when raising a correction request or when you need a written record of the exchange with our team.
Our approach to data handling, cookies and account security is governed by the same policy framework that covers everything else on this page. We keep your account data for the retention period defined in the current policy version, and we do not share it with parties outside those described in our terms. Requests for changes, access or removal follow the process explained in the rights section above.
We retain account and transaction records — including Rocket, Upay and Bank Transfer activity — for the period set out in our current policy. After that period, data is handled according to the deletion process described in the terms. You can ask our support team to confirm the retention period applicable to your account.
bk998 uses cookies to maintain your session, remember device preferences and support mobile continuity across browser sessions. You can manage cookie preferences from your browser settings. Certain session cookies are required for the account to function; optional analytics cookies can be declined without affecting core account access.
Your account login and payment details are protected through the security measures described in the account settings section. We recommend reviewing your registered contact number and password periodically. If you notice account activity you did not initiate, contact us immediately through live chat so we can act on it without delay.
If you want to request a change to how we apply this policy to your specific account situation, submit the request in writing through the email or support form route. We will confirm receipt, explain what is or is not possible under the current policy, and provide a written response.
Below are the questions we hear most often about how our legal terms apply. Each answer refers to the relevant part of the policy so you know where to look for more detail.
Access and eligibility depend on your local law and the region from which you connect. If your local law permits you to use this type of service, our terms apply to your account in full. Where local law restricts access, that restriction takes precedence over our terms.
Your transaction history — including activity linked to Rocket, Upay or Bank Transfer — is available in the wallet section of your signed-in account. The records shown there are the ones governed by our retention and dispute policy. If a record is missing or looks wrong, note the date and contact support.
Yes. Submit a written request through the email support route or the account support form, including your account reference. We will confirm the scope of data held and the process for providing it, in line with the retention period stated in the current policy version.
When our terms are updated, we publish the revised version on this page and may notify you through your registered contact. The version live on this page at the time you use the service is the one that applies. We recommend checking this page any time you see a change notice in your account area.
Raise the question through live chat for a same-session response, or submit a written request by email or support form if you want a documented exchange. Include your account reference and the specific clause or transaction in question so our team can review the relevant record promptly.
Payment details are shared only with the payment processors required to complete your transaction — such as the Rocket, Upay or Bank Transfer network you select. We do not sell or share account data with unrelated third parties. The terms governing each payment processor are set by that provider separately.