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Before you open an account or place any activity on bk998, these terms set out exactly what we expect from you and what you can expect from us. Access to this platform depends on your local law and the eligible regions we serve — read these terms carefully so your account session starts on clear ground.
These terms form the binding agreement between you and bk998 the moment you complete account registration and log in for the first time. Every action you take on the platform — browsing the lobby, depositing funds through Rocket, initiating a withdrawal via Upay, or completing a Bank Transfer — falls under the scope of this agreement. We may revise these terms when platform features, payment rails or regulatory context changes. When we do, the updated version is published at this URL and takes effect immediately. Continued use of your account after a revision counts as acceptance. If you disagree with any revised clause, you should stop using the account and contact our support team to discuss your options. We do not apply terms retroactively to completed transactions. Local law in Bangladesh and the eligible regions we operate in determines what services are available to you; where local law restricts a service, that restriction overrides anything in these terms. We encourage you to re-read this page periodically, particularly before making a significant deposit or withdrawal.
Not every situation on the platform is governed by the same clause. Understanding the boundary of these terms helps you know where to look when a question arises — whether that is your account dashboard, a transaction record, a page of site content, or a service operated by a third party we link to.
Registration, login, password recovery and session management on bk998 are fully covered by these terms. Any restriction or suspension of account access will follow the process described in the relevant clause, and we will notify you through your registered contact details.
Deposits and withdrawals processed through Rocket, Upay or Bank Transfer are subject to these terms and to the transaction limits shown in your account wallet at the time of the request. We do not guarantee processing speed; actual timing depends on the payment rail and your bank or wallet provider.
All game titles, lobby categories, promotional notices and editorial copy published on bk998 are our intellectual property or licensed to us. You may view this content for personal, non-commercial use only. Reproducing, scraping or redistributing any part of it is not permitted under these terms.
Game content supplied by studios such as Habanero, Microgaming and Pragmatic Play operates under those studios' own end-user agreements. Links to external payment or identity services are not governed by bk998 terms; check those providers' own policies before proceeding.
These terms are not one-directional. You hold practical rights that you can exercise at any point during your account relationship with us. You can request a copy of the transaction records associated with your wallet — including deposits via Rocket or Upay and any Bank Transfer history — directly from the account statements section in your dashboard. If you notice that your registered details are incorrect, you can update contact information through the account settings page; for identity-linked fields, our support team will walk you through the verification steps shown in your account. Any clause you find unclear can be raised with us through the support routes listed on this page; we aim to respond with a plain-language explanation rather than a copy of the clause itself. You also have the right to request account closure. Submitting a closure request does not cancel obligations already incurred, such as pending withdrawal conditions, but we will confirm the status of any open balance before processing the request.
Open the transaction history in your account dashboard to see a dated log of all deposits, withdrawals and wallet activity. This record is the reference point for any dispute or query you raise with our support team.
Contact details and mobile number can be updated in account settings. For changes to identity-verified fields, open a support request and follow the document steps shown in the verification screen.
If any clause in these terms is unclear, reach us through live chat or the contact form. We will explain the practical effect of the clause as it applies to your account, not just repeat the legal text back at you.
You can ask us to close your account at any time. We will confirm the balance and withdrawal status before processing. Any outstanding transaction conditions must be resolved first, and we will document the closure confirmation for your records.
If a clause in these terms affects your account access, a pending Rocket or Upay transaction, or a Bank Transfer you have initiated, our support team is the right first contact. We do not publish operating hours we cannot consistently maintain, but the routes below are the ones visible on the site and monitored by our team. Use the channel that matches your situation — live chat for urgent account queries, email or the contact form for documented requests where you want a written record of the response.
Start a live chat session from the help icon visible on every page. Describe the specific clause or transaction reference so the agent can pull your account record directly and respond to the actual situation rather than a generic query.
Send your query to the support email address published in the site footer. Include your registered account identifier and, where relevant, the transaction reference or clause number. Email is the channel to use when you need a written record of our response.
The contact form on the support page lets you attach a reference or document if your query involves an identity update or disputed transaction. Submissions through this form create a trackable support ticket linked to your account.
Alongside the account terms, you should understand how we handle the information tied to your account and how we keep that relationship clear. These four areas cover the practical handling decisions that affect your account session.
We retain account and transaction records for the period required by the applicable rules of the regions where we operate. You can request a summary of what we hold on your account at any time through the support routes listed on this page. Retention periods are not indefinite.
We use session cookies to keep your login state active across the lobby, wallet and account pages on mobile and desktop. You can clear these through your browser settings at any time, though doing so will end your current session and require you to log in again.
Your account password and the mobile number linked to your Rocket or Upay wallet are the primary security credentials we recognise. Keep them current and do not share them. If you suspect unauthorised access, contact live chat immediately so we can flag the account.
When we update these terms, the revised version is published at this URL with a changed effective date. We do not send individual notifications for minor editorial corrections, but material changes to your rights or obligations will be communicated through your registered account contact details.
Below are the questions we receive most often about how these terms apply to accounts, transactions and access on bk998. If your question is not covered here, use the live chat or contact form routes above.
Yes. Any deposit or withdrawal you process through Rocket, Upay or Bank Transfer on your bk998 account falls under these terms. The transaction limits and conditions shown in your wallet at the time of the request also apply and may differ by payment method.
Contact our support team through live chat or the contact form before continuing to use your account. We can clarify the practical effect of the clause. If you still disagree after that, you have the right to request account closure, subject to resolving any open balance conditions.
The updated version is published at this URL with a new effective date. For changes that materially affect your rights or obligations, we will notify you through the contact details registered on your account. Minor editorial corrections are updated in place without individual notification.
Access depends on your local law and the eligible regions we serve at any given time. These terms do not override applicable local law. If a service or game category is restricted in your region, that restriction applies regardless of what the terms otherwise permit.
Game content from studios such as Habanero, Microgaming and Pragmatic Play is delivered under those studios' own end-user conditions. bk998 terms govern your account, wallet and platform access. For questions specific to a game title's rules or mechanics, check the information shown inside the game itself.
Yes. Open the transaction history section in your account dashboard to view a dated record of all wallet activity, including deposits and withdrawals. If you need a formatted copy for your own records or a dispute, raise a request through the contact form and we will assist.