Live / Mobile
bk998 collects only the information needed to run your account, process transactions through Rocket, Upay and Bank Transfer, and keep your session secure. What we do with that data — and what choices you have — is set out clearly in this policy.
When you open an account with bk998, we collect the details you enter during registration — your name, email address, phone number and, where relevant, the payment method you choose to link, such as Rocket, Upay or Bank Transfer. We also record session data: the device type, browser version and connection identifiers generated each time you log in. This operational data helps us verify that the right person is accessing the account and lets us surface the correct wallet options during a transaction. We do not sell your personal information to third parties. Data shared with payment processors is limited to what those processors require to complete a transaction you have initiated. Any data shared with game content studios — Habanero, Microgaming, Joker, JDB, CQ9 and Pragmatic Play — covers only the session tokens their platforms need to load game content; it does not include your payment credentials. Retention periods follow the requirements of the jurisdiction in which your account operates. Where local law in Bangladesh sets a specific retention window, we follow that window. If you close your account, we retain only the minimum records required by applicable law. Access to this information depends on your local law and eligible region.
When you use Rocket as your payment method, only the transaction reference and amount are passed to the processor. Your mobile number is stored on our side solely to match the wallet to your account record.
Upay transactions follow the same data-minimum approach. We record the transaction ID and your account-linked wallet identifier; no additional personal profile data is forwarded to the Upay processor beyond what the transfer requires.
For Bank Transfer deposits or withdrawals, we store the reference number and the account name as entered. This is used only for matching your transaction in our records and is not shared outside the payment verification workflow.
This policy covers every interaction between you and bk998 directly — your account registration, login sessions, wallet activity and any support conversations you open with us. It does not extend to services or websites that sit outside our platform, even if you reach them through a link we display. Understanding the boundary helps you know exactly when this policy protects you and when a third party's own terms apply instead.
All data generated when you log in, update your profile or change your password falls within this policy. That includes device identifiers and session tokens created at each login. We apply this policy from the moment you reach our login screen.
Deposits and withdrawals made through Rocket, Upay and Bank Transfer are covered here for the portion of the transaction that runs through our system. Once funds leave our platform to a processor, that processor's own privacy terms govern the remainder.
Pages, game lobbies and promotional notices published on bk998 are covered by this policy. Cookies and tracking used to remember your language preference or lobby position are part of this policy's scope.
Game content delivered by Habanero, Microgaming, Joker, JDB, CQ9 and Pragmatic Play runs on those studios' own infrastructure. Their data practices are governed by their own policies, not by this one. We can tell you what session data we pass to them, but not what they do after receipt.
You have practical options for managing the personal data bk998 holds against your account. These are not abstract entitlements — they are steps you can action directly or by contacting our support team. The first step for most requests is to log in and open your account settings, where your registered details are visible and editable. For anything that requires us to act on the backend — such as a full data summary or account deletion — the support route is the right path. We respond to these requests in line with applicable law and the eligible region your account falls under. Where Bangladesh law sets a specific response window, we follow it. We do not charge a fee for a straightforward access or correction request.
Log in and open the account profile section to see the name, email and phone number we hold. For a full summary of session and transaction records, submit a written request through our support contact.
You can update your display name, email and phone number directly in account settings. If a field is locked after verification, contact support with the corrected detail and we will process the change manually.
If something in this policy is unclear or you believe data has been handled incorrectly, open a support ticket and mark it as a privacy matter. We route these to the team member responsible for data handling.
To close your account and request deletion of non-mandatory records, contact support. We retain only what applicable law requires after closure; everything else is removed from active systems within the period set by your eligible region's rules.
If your question is not answered by this policy, or you need to exercise one of the rights described above, use the published contact paths below. We do not accept privacy requests sent through unofficial channels — please use the routes listed here so your request is logged and tracked correctly.
Open the chat widget on bk998 while logged in. State that your message is a privacy request at the start of the conversation so it is routed to the right team.
Send your privacy request to the support email address shown in the Contact section of the site. Include your registered phone number and a brief description of the data request so we can locate your account record.
The Help section inside your logged-in account lists the current support routes and lets you submit a written ticket. This is the recommended path for account-deletion and full data-summary requests.
Keeping your account data in order is an operational responsibility we take seriously. The points below explain specifically how data moves through our system and what security measures are in place at the account layer.
We use session cookies to keep you logged in during a visit and preference cookies to remember your lobby settings. Analytics cookies, if active, are anonymised before any aggregation. You can clear cookies through your browser settings at any time without losing your account.
Your password is stored as a hashed value; we do not hold it in plain text. If you believe your account has been accessed without your permission, change your password immediately and contact support through the chat widget on the site.
Transaction records linked to Rocket, Upay or Bank Transfer activity are retained for the period required by applicable law in your eligible region. After that period, records are deleted from active storage unless a dispute is open.
When this policy changes, we publish the updated version at bk998/privacy-policy/ with the revision date noted at the top. Continued use of your account after a policy update means you have read and accepted the revised terms.
These are the privacy questions we hear most often from account holders in Bangladesh. If your question is not covered here, open a support ticket and we will respond directly.
We collect your name, email address and phone number at registration. Once you add a payment method like Rocket or Upay, we store the wallet identifier linked to your account. Session data — device type and login timestamps — is also recorded for security purposes.
We pass only the session token required to load a game. No payment credentials or full personal profile are forwarded to any studio. The studios use session data to run the game; they do not receive your Rocket wallet number, bank details or contact information.
Log in and open the profile section for the details we display there. For a complete record — including session logs and transaction history — submit a written request through the support email or the Help section inside your account. We process these in line with applicable law for your eligible region.
Yes. Contact support via live chat or email and request account closure with data removal. We delete everything not required by law within the period set by the rules of your eligible region. Transaction records tied to Bank Transfer or Upay activity may be retained for legal compliance purposes.
Yes, the policy applies regardless of whether you access the site on a mobile browser, desktop browser or any other supported device. The data collected — login session, wallet activity, preferences — is the same across devices. Your rights under this policy are not limited by the device you use.
We publish the revised policy at bk998/privacy-policy/ with a revision date at the top. If the change is material, we may notify you through the email address on your account. Continued use of your account after the update date counts as acknowledgement of the revised policy.